Exchange policy

We hope you and your kids love our shoes as much as we do! In the event you are not satisfied with your purchased product, you can choose to exchange for a different model, size or colour, depending on stock availability. However, we cannot guarantee that any particular size, style or color will be available at the time of exchange. Please give us a call before visiting to confirm we have your desired model in store. No exchange on sale items. Strictly no refunds.

  • 10 days exchanges

    All exchanges are done in our retail store Hopla! Kids Shoe Shop at 501, Bukit Timah Road, Cluny Court #02-23 or in our United Square outlet at 101 Thomson Rd, #01-57. Exchange for Native shoes are only done in our United Square outlet at 101 Thomson Rd, #01-57. Dear customers, our retail stores are reopening on 19th June. We look forward to seeing you. Exchange period for orders placed during the circuit breaker and phase one of economy reopening is extended until the end of July. In order to make sure that we have the desired size or style available in the store where you wish to make an exchange, please contact our customer service at:

  • Defective Item

    At Hopla! Shoe Shop, we check every shoe for every order to make sure that they have no defects before we send them out to our customers. In case you receive a defective item, please notify us immediately. We will review each case accordingly.
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