Frequently asked questions
Ordering and Checkout
Q: Am I required to create an account before making a purchase?
A: You are not required to create an account in order to buy from us as we allow guest checkout. However, creating an account will make it easier for you to purchase in the future or keep track of your orders.
Q: How do I pay for my order?
A: We use Paypal as our payment processor. You can use all major credit cards (MasterCard, Visa, American Express, Discover etc.) or Paypal account to make a payment. You are not required to create a Paypal account if you do not have one.
Q: Is my payment information secure with you?
A: For your maximum security, we do not store any payment information with us. All payment processing is done securely by Paypal. In addition, we use SSL to encrypt all data exchanged between you and our server.
Delivery
Q: How much does the delivery cost within Singapore?
A: For orders under S$80 delivery rate is S$4. For orders over S$80 standard delivery is free of charge. We also offer courier delivery at a flat rate of S$10.
Q: Do you deliver overseas?
A: We deliver to the following countries:
| Country | Estimated delivery | Delivery rate | Free for orders over |
| Malaysia | 5 - 7 days | S$8 | S$150 |
| China | 7 - 10 days | S$13 | S$200 |
| Indonesia | 7 - 10 days | S$13 | S$200 |
| Korea | 7 - 10 days | S$13 | S$200 |
| Japan | 7 - 10 days | S$17 | S$250 |
| Philippines | 7 - 10 days | S$13 | S$200 |
| Thailand | 7 - 10 days | S$13 | S$200 |
| Vietnam | 7 - 10 days | S$13 | S$200 |
Material Information
Q: What type of leather is used in your shoes?
A: All our shoes are made of cow leather upper. Interior of our shoes are made of pig leather or calf leather. All the leather used in our shoes are natural and of the highest quality, and are made without harmful substances and toxins and are chrome-free. Our Prewalker range are ECARF (European Centre for Allergy Research Foundation) certified, all other ranges are REACH certified.
Q: Do your shoes contain pigskin leather?
A: Yes. Most of our shoes have pigskin leather inner lining and/or insole cover. Pigskin leather is commonly used as inner lining in shoes because of its breathability, softness, flexibility and durability. Some of our shoes have calfskin leather lining and/or insole cover.
Q: Where are the materials in your shoes sourced from?
A: All materials in our shoes are sourced from Europe. Froddo uses the highest quality leather and rubber outsoles sourced from Italy, Germany and Croatia.