FAQ

You are not required to create an account in order to make a purchase. By creating (or using) an account during the purchasing process you will have 3 things made easier for yourself:

• · keeping track of your order's delivery status
• · changing or canceling the order
• · making future purchases

We use Paypal and Braintree as our payment processors. You can use all major credit cards (MasterCard, Visa, American Express, Discover etc.) or Paypal account to make a payment. You are not required to create a Paypal account if you do not have one.

For your maximum security, we do not store any payment information with us. All payment processing is done securely by Paypal and Braintree. In addition, we use SSL to encrypt all data exchanged between you and our server.

All exchanges are done in our retail store Hopla! Kids Shoe Shop at 501, Bukit Timah Road, Cluny Court #02-23 or in our United Square outlet at 101 Thomson Rd, #01-57. Exchange for Native shoes are only done in our United Square outlet at 101 Thomson Rd, #01-57. For exchanges, customers can choose to exchange for a different model, size or colour, depending on stock availability. However, we cannot guarantee that any particular size, style or color will be available at the time of exchange. You can send us a Whatsapp message to 67174811 before visiting to confirm we have your desired model in store. No exchange on sale items.

We do not offer refunds.

Our primary delivery partner is NinjaVan. Occasionally we will send some orders using Singpost.

For orders under S$69 delivery rate is only S$3.50. For orders over S$69 courier delivery is free of charge. Delivery fee is non-refundable.

Normally you should receive your order within 2 - 5 working days. We do not send orders on Saturdays, Sundays and public holidays. Please note that ordering around busy public holidays such as Christmas or Chinese New Year may delay your order.

Our courier service will make three attempts to make a delivery. If all three attempts are unsuccessful, you order will be returned to us. After we receive the parcel, your product will only be available for self-collection in one of our retail outlets.

Placing your order around busy public holidays such as Christmas or Chinese New Year may delay your order. This is due to factors beyond our control.

No, at the moment we do not deliver overseas.

Yes, some of our shoes have pigskin leather inner lining and/or insole cover. Please refer to individual product information. Pigskin leather is commonly used as inner lining in shoes because of its breathability, softness, flexibility and durability.
Brands that do not use any pigskin: Pablosky, Bibi, Keen, Cienta, Victoria, Native Shoes.